At pHany, we do hope that you enjoy your order and believe strongly in our product for comfort, style and quality. However, we do understand that things don't always go as planned and perhaps the wrong product or size is ordered. If this is the case, our returns policy is as follows. 

In compliance with Australian Consumer Law, Intimate Apparel that is distributed online must meet strict Hygiene Standards. At pHany, our underwear arrives in a Hygiene Package, and we cannot accept returns of packaging that has been opened or damaged in anyway, to ensure the safety of our customers and to quality control all of our products. As a pHany customer, you can rest assure that your product meets our strict sanitary requirements. 

Our Returns Policy is valid for 30 days from day of purchase. If 30 days have past since your purchase, unfortunately we can’t offer you a refund or exchange. This includes the time it takes for your order to be received. Please allow for 1-3 business days for Australia wide shipping. You will be responsible for your own shipping costs when for returning an item. Shipping costs are non-refundable.

To complete your return email info@phanyorganics.com and we will send you more information regarding postage and our refund policy.